Zero-Tolerance Policy & Filing Complaints

SMITH TRANSPORTATION strives to protect public safety and has instituted a strict zero tolerance substance program. Drivers are strictly banned from using intoxicating substances when providing transportation services. If you believe your driver may be under the influence of drugs or alcohol, please have the driver END THE TRIP IMMEDIATELY. After the driver has ended the trip, please report any feedback directly by emailing 

If you want to file a complaint against a driver. How do I file a complaint?

Report Violation to Smith Transportation

• Operations Manager: (214) 951-0600
• Dispatch: (214) 350-3075
• Email: [email protected]

Report Violation to City of Dallas

AVI – Transportation Regulation Division
3448 West Mockingbird Lane
Dallas, TX 75235

• Phone: (214) 670-3161
• Fax: (214) 670-6968
• Email: [email protected]

Accessibility & Non-Discrimination Policy

Smith Transportation prohibits discrimination of riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law.

Furthermore, Smith drivers must transport service animals when accompanying a passenger with disability for no additional charge un less the driver has a documented medical allergy on file with NOMAD. Service animals shall be permitted to ride in the passenger compartment of a vehicle.

Smith provides accessibility for all riders. At the time a rider requests a prearranged ride through a Smith’s digital network, Smith shall provide the rider an opportunity to indicate wheter the rider requieres a vehicle that is wheelchair accessible. If the company is unable to make available a vehicle that is wheelchair accessible will inform the rider of an alternative local service that is wheelchair accesible. Smith will not impose an additional fee for wheelchair accessible rides.